At ASK, we are committed to providing students with high quality lifelong learning experience. We do realise that at any point of time students may encounter academic or service related issues. In such situations, we encourage students to raise feedback and concerns at an early stage, so that they can be dealt with effectively and efficiently. A comprehensive and concerted effort will be taken to resolve all issues.
Feedback and concerns can be submitted in writing or in person. In order to resolve issues in a systematic and holistic manner we request students to follow the feedback process given below.
Procedures in feedback submission:
- Fill up the Student Complaint/ Feedback Form available at the front desk.
- Submit completed form to the officer at the front desk
- The officer will forward the complaint/ feedback form to the Principal for further investigation.
- The school personnel handling the complaint/ feedback may need to speak to you
- Upon resolution of your complaint/ feedback, you will be given a copy of the complaint/ feedback resolution
- The school will resolve complaints within a maximum of 21 days upon receipt of complaint
If your complaint/ feedback cannot be resolved within the school, you will be advised to seek alternative redress with CASE mediation centre. For more information on the redress service at the CASE mediation centre, please contact casetrust@case.org.sg for more information.
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